At rbaje2, protecting the personal information of every player in Bangladesh is a core responsibility, not an afterthought. This Privacy Policy explains in plain terms exactly what data we collect, why we collect it, how we use it, and the rights you hold over your own information.
This Privacy Policy ("Policy") is issued by rbaje2 ("rbaje2", "we", "us", "our") and applies to all personal data collected through the rbaje2 online casino and sports betting platform available at rbaje2.app, including any associated sub-domains, mobile interfaces, or applications (collectively, the "Platform").
rbaje2 is committed to handling the personal data of all players, visitors, and prospective users with the highest degree of care, transparency, and respect. We collect only the data that is genuinely necessary to provide you with a safe, secure, and enjoyable gaming experience, and we process that data only in accordance with the purposes described in this Policy.
By registering an account, making a deposit, placing a bet, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
rbaje2 collects personal data in several ways: directly from you when you register and use the Platform, automatically as you interact with the Platform, and from third-party sources where permitted by law. The categories of personal data we collect include:
When you create a rbaje2 account, we collect:
To comply with Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, we may require you to submit:
KYC documents are processed securely and retained only for as long as is necessary to fulfil our legal and regulatory obligations. You will be notified at the time of submission of the specific purpose for which each document is required.
We collect details of all financial transactions carried out on the Platform, including:
We do not store full card numbers, CVV codes, or full mobile banking PINs. Payment card data is handled by PCI-DSS compliant third-party processors. Mobile financial service (MFS) transactions via bKash, Nagad, Rocket, and Upay are processed through secure API integrations with the respective providers.
We record all gaming activity conducted on the Platform, including:
When you access the Platform, we automatically collect certain technical information, including:
If you contact our support team at [email protected] or interact with any customer service channel, we retain records of those communications, including the content of your messages and our responses, the date and time of contact, and the nature of the issue reported or query raised.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, email, phone | Account registration, age verification |
| KYC Documents | National ID, proof of address | Fraud prevention, withdrawal processing |
| Financial Data | Deposit/withdrawal records, payment references | Transaction processing, AML compliance |
| Gaming Activity | Bets placed, games played, session data | Service delivery, responsible gaming monitoring |
| Technical Data | IP address, device info, browser type | Security, fraud detection, platform optimisation |
| Communications | Support emails, chat transcripts | Customer service, dispute resolution |
rbaje2 uses the personal data we collect for the following specific purposes:
rbaje2 processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely on are:
The majority of personal data processing carried out by rbaje2 is necessary for the performance of the contract between you and rbaje2 (as set out in our Terms & Conditions). This includes processing your registration data, transaction data, and gaming activity data to provide the services you have signed up for.
Certain processing activities — particularly KYC verification, anti-money laundering screening, and the retention of financial transaction records — are required in order for rbaje2 to comply with applicable legal and regulatory obligations.
rbaje2 processes some categories of technical and security data (such as IP addresses and device identifiers) on the basis of our legitimate interests in preventing fraud, ensuring Platform security, and improving our services. We have assessed these interests against your rights and freedoms and are satisfied they do not override your data protection interests.
Where rbaje2 sends you direct marketing communications or uses non-essential cookies, we do so only on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time by contacting our support team.
rbaje2 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your personal data only in the following limited circumstances:
We share personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, DBBL, City Bank, BRAC Bank, Visa, and Mastercard network operators), game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), KYC verification partners, and cloud hosting providers. All service providers are contractually required to process your data only on rbaje2's instructions and to maintain appropriate security standards.
rbaje2 may disclose your personal data to competent government authorities, law enforcement agencies, or regulatory bodies where we are required to do so by law, court order, or binding legal process. We will, where permitted by law, notify you of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or part of rbaje2's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified prior to any such transfer taking place, and the acquiring entity will be bound by the terms of this Policy.
To protect the integrity of the Platform and the interests of all players, rbaje2 may share data with industry fraud prevention networks and anti-money laundering databases where we have reasonable grounds to believe fraudulent activity or financial crime has occurred or is suspected.
The rbaje2 Platform uses cookies and similar tracking technologies to enhance your experience, ensure Platform security, and collect analytical data. The categories of cookies we use are described below.
These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, fraud prevention, and secure access to your account. Strictly necessary cookies cannot be disabled without impairing the functionality of the Platform.
These cookies collect aggregated, anonymised information about how players use the Platform — for example, which pages are visited most often, how long sessions last, and which games are most popular. This data helps rbaje2 improve the Platform's performance and user experience. No personally identifiable information is captured by performance cookies.
Functional cookies allow the Platform to remember your preferences and settings, such as your preferred language display, game filters applied, and notification preferences. These cookies are not strictly necessary but improve the quality and personalisation of your experience.
Where you have given consent, marketing cookies may be used to deliver promotional content relevant to your interests on the Platform. You may withdraw your consent to marketing cookies at any time by adjusting your account preferences or contacting [email protected].
rbaje2 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation, contract |
| KYC verification documents | 5 years after account closure | Legal / AML obligation |
| Financial transaction records | 7 years from transaction date | Legal / AML obligation |
| Gaming activity logs | 3 years from date of activity | Legitimate interest, responsible gaming |
| Customer support communications | 3 years from last contact | Legitimate interest, contract |
| Marketing consent records | Until consent withdrawn + 1 year | Legal obligation (consent records) |
When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes without restriction.
As a player on the rbaje2 Platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below, along with guidance on how to exercise each one.
You have the right to request a copy of all personal data we hold about you. We will provide this information within 30 days of receiving a verified request. Requests should be submitted to [email protected] with the subject line "Data Access Request".
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your account settings, or by contacting our support team.
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw your consent and there is no other legal basis for processing. Please note that this right is not absolute: where rbaje2 is required by law to retain certain data (for example, financial transaction records under AML regulations), we will not be able to erase that data until the legally mandated retention period has expired.
You have the right to request that rbaje2 restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
Where processing is based on your consent or on the performance of a contract, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data where rbaje2 relies on legitimate interests as its legal basis. You also have an absolute right to object to the use of your personal data for direct marketing purposes at any time.
To exercise any of the rights described above, please contact the rbaje2 support team at [email protected]. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing your request. There is no charge for exercising your data rights under normal circumstances.
rbaje2 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes:
While rbaje2 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, rbaje2 will notify you without undue delay and will take all necessary steps to contain and remediate the breach.
The rbaje2 Platform is strictly intended for use by adults aged 18 years and above. rbaje2 does not knowingly collect, store, or process the personal data of any person under the age of 18. Age verification checks are carried out at the point of registration and, where necessary, through KYC document review, to prevent access by minors.
If rbaje2 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
The rbaje2 Platform serves players primarily based in Bangladesh. However, some of our third-party service providers — including game software providers and cloud infrastructure partners — may process data in locations outside Bangladesh. In such cases, rbaje2 ensures that appropriate safeguards are in place to protect your data, including:
By using the rbaje2 Platform, you acknowledge and consent to your personal data being transferred to and processed in countries outside Bangladesh where this is necessary to provide the services described in these terms, subject always to the safeguards described above.
rbaje2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When changes are made, the updated Policy will be published on this page with a revised effective date prominently displayed at the top of the document.
Where changes are material — meaning they significantly affect how we collect or use your personal data — rbaje2 will endeavour to notify you in advance via the email address registered to your account. For non-material changes, posting the updated Policy on the Platform is sufficient notice.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the Platform and contact our support team to close your account.
To submit a data access, correction, or deletion request, or to ask any question about this Policy, contact our support team.
Email: [email protected]
Available 24/7 — Bangladesh Standard Time (UTC+6)
Six core principles that define how rbaje2 handles your personal data responsibly and transparently.
Every piece of data transmitted between your device and the rbaje2 Platform is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks and financial institutions.
rbaje2 has a strict, unconditional policy against selling, renting, or trading your personal information to any third party for their commercial gain. Your data exists solely to serve your experience on our Platform.
You retain the right to access, correct, port, restrict, or request deletion of your personal data at any time. Submit a request to our support team and receive a response within 30 calendar days.
We collect only the personal data that is genuinely necessary to operate the Platform, verify your identity, process transactions, and keep your account secure. No superfluous data collection takes place.
Access to personal data within rbaje2's internal systems is governed by role-based access controls. Only staff members with a demonstrated operational need are permitted to access any category of player data.
In the unlikely event of a security incident that affects your personal data, rbaje2 will notify you promptly and without undue delay, providing clear information about what happened and what steps we are taking to protect you.
Now that you understand how rbaje2 protects your privacy, explore our full range of casino games, cricket betting markets, and exclusive promotions — all secured with industry-leading data protection.